Blog

Hello

**Frequently Asked Questions**

**What is the Castaway Club?**
The Castaway Club is Disney Cruise Line’s loyalty program for returning guests, offering exclusive benefits and rewards based on the number of cruises completed.

**How do I join the Castaway Club?**
You automatically become a Castaway Club Member at the conclusion of your first Disney cruise, and you will be assigned a personal Castaway Club Member ID.

**How can I connect my Castaway Club account to my MyDisney account?**
Visit the Castaway Club page on the Disney Cruise Line website and select “Log In” to connect your accounts.

**Where can I find my Castaway Club Member ID?**
Your Castaway Club Member ID can be found on your pre-arrival email confirmation and your Key to the World card.

**Can I use my reservation number instead of my Castaway Club ID?**
Yes, if you don’t have your Castaway Club Member ID available or if it’s your first time sailing, you can use your reservation number (confirmation number) from a previous booking.

**What are the different Castaway Club membership levels?**
The Castaway Club has multiple tiers including Silver, Gold, Platinum, and Pearl memberships, each based on the number of cruises completed.

**When do I receive my Castaway Club Member ID?**
Guests who have completed at least one sailing with Disney Cruise Line receive their Castaway Club Member ID at the conclusion of their first cruise.

**Where can I find my reservation number?**
Your reservation number can be found in the email confirmation for your reservation and on all pre-arrival documents.

**Frequently Asked Questions**

**How can I connect my Castaway Club account to my MyDisney account?**
Visit the Castaway Club page on the Disney Cruise Line website and select “Log In” to connect your accounts.

**Where can I find my Castaway Club Member ID?**
Your Castaway Club Member ID is located on your pre-arrival email confirmation and your Key to the World card.

**When do I become a Castaway Club Member?**
You automatically become a Castaway Club Member at the conclusion of your first Disney Cruise Line sailing and will be assigned a personal Member ID.

**Can I use my reservation number if I don’t have my Castaway Club ID?**
Yes, if you don’t have your pre-arrival documents or Key to the World card available, you can use your reservation number (confirmation number) from a previous booking.

**Where can I find my reservation number?**
Your reservation number can be found in the email confirmation for your reservation and on all pre-arrival documents.

**What if this is my first time sailing with Disney Cruise Line?**
If it’s your first sailing, you can use your reservation number from your current booking to log in, as you won’t have a Castaway Club Member ID yet.

**How do I log in to view my Castaway Club information?**
Go to the Castaway Club page on disneycruise.disney.go.com and click “Log In” to access your account information.

**What documents contain my Castaway Club information?**
Your Castaway Club Member ID appears on your pre-arrival email confirmation, Key to the World card, and reservation confirmation documents.

**Frequently Asked Questions**

**How can I connect my Castaway Club account to my MyDisney account?**
Visit the Castaway Club page on the Disney Cruise Line website and select “Log In” to connect your Castaway Club account to your MyDisney account.

**Where can I find my Castaway Club Member ID?**
Your Castaway Club Member ID can be found on your pre-arrival email confirmation and your Key to the World card.

**When do I become a Castaway Club Member?**
Guests automatically become Castaway Club Members at the conclusion of their first Disney Cruise Line sailing and are assigned a personal Castaway Club Member ID.

**What if I don’t have my pre-arrival documents to find my Castaway Club ID?**
You can use your reservation number (confirmation number) from a previous booking, which is found in your email confirmation and on all pre-arrival documents.

**Can I use my reservation number instead of my Castaway Club ID?**
Yes, if you don’t have your Castaway Club Member ID available, you can utilize your reservation number from a previous booking.

**Is a Castaway Club account the same as a MyDisney account?**
No, they are separate accounts, but you can connect your Castaway Club account to your MyDisney account through the Castaway Club page.

**Do I need to manually create a Castaway Club membership?**
No, you are automatically assigned a Castaway Club membership and Member ID after completing your first Disney Cruise Line sailing.

**What is a Key to the World card?**
The Key to the World card is your stateroom key and onboard charge card that also displays your Castaway Club Member ID.

**Frequently Asked Questions**

**How can I connect my Castaway Club account to my MyDisney account?**
Visit the Castaway Club page on disneycruise.disney.go.com and select “Log In” to connect your accounts.

**When do I become a Castaway Club Member?**
Guests automatically become Castaway Club Members at the conclusion of their first Disney Cruise Line sailing and are assigned a personal Castaway Club Member ID.

**Where can I find my Castaway Club Member ID?**
Your Castaway Club Member ID can be found on your pre-arrival email confirmation and your Key to the World card.

**Can I use my reservation number instead of my Castaway Club ID?**
Yes, if you don’t have your Member ID available or if it’s your first time sailing, you can use your reservation number (confirmation number) from a previous booking.

**Where is my reservation number located?**
Your reservation number can be found in the email confirmation for your reservation and on all pre-arrival documents.

**Do I automatically get a Castaway Club ID after my first cruise?**
Yes, you will automatically be assigned a personal Castaway Club Member ID at the conclusion of your first Disney Cruise Line sailing.

**What if I’m sharing a stateroom with someone who has a different Castaway Club level?**
The Member benefits that apply to the stateroom depend on the Castaway Club Membership levels of the Guests sharing the stateroom.

**What should I do if I can’t log in to the Castaway Club Member section?**
Visit the Help Center on disneycruise.disney.go.com for assistance with login issues or contact Disney Cruise Line directly.

**Frequently Asked Questions**

**How can I connect my Castaway Club account to my MyDisney account?**
Visit the Castaway Club page on disneycruise.disney.go.com and select “Log In” to connect your accounts.

**When do I become a Castaway Club Member?**
Guests automatically become Castaway Club Members at the conclusion of their first Disney Cruise Line sailing and are assigned a personal Castaway Club Member ID.

**Where can I find my Castaway Club Member ID?**
Your Castaway Club Member ID can be found on your pre-arrival email confirmation and your Key to the World card.

**Can I use my reservation number instead of my Castaway Club ID?**
Yes, if you don’t have your Member ID available or if it’s your first time sailing, you can use your reservation number (confirmation number) from a previous booking.

**Where is my reservation number located?**
Your reservation number can be found in the email confirmation for your reservation and on all pre-arrival documents.

**Do I need to have sailed before to link my account?**
No, first-time cruisers can link their account using their reservation number from their booking.

**What if I’m sharing a stateroom with someone who has a different Castaway Club level?**
The Member benefits that apply to the stateroom depend on the Guest with the higher Castaway Club Membership level in that stateroom.

**Why do I need to enter my Castaway Club ID after logging in to the Disney Cruise Line website?**
This additional step ensures secure access to your specific Castaway Club Member information and benefits.

**Frequently Asked Questions**

**What is the Castaway Club?**
The Castaway Club is Disney Cruise Line’s loyalty program for returning guests who have completed at least one sailing.

**How do I connect my Castaway Club account to my MyDisney account?**
Visit the Castaway Club page and select “Log In” to connect your accounts.

**When do I become a Castaway Club member?**
You automatically become a Castaway Club member at the conclusion of your first Disney Cruise Line sailing and will be assigned a personal Member ID.

**Where can I find my Castaway Club Member ID?**
Your Member ID can be found on your pre-arrival email confirmation and your Key to the World card.

**Can I use my reservation number instead of my Castaway Club ID?**
Yes, you may use your reservation number (confirmation number) from a previous booking if you don’t have your Member ID available.

**Is there a fee to join the Castaway Club?**
No, membership is automatic and free for all guests who have sailed with Disney Cruise Line.

**What if I’m sharing a stateroom with someone who has a different Castaway Club level?**
The Member benefits that apply to the stateroom will depend on the membership levels of the guests sharing it.

**What should I do if I’m unable to log in to the Castaway Club Member section?**
Contact Disney Cruise Line customer support for assistance with login issues.

**Frequently Asked Questions**

**How can I connect my Castaway Club account to my MyDisney account?**
Visit the Castaway Club page on the Disney Cruise Line website and select “Log In” to connect your accounts.

**When do I become a Castaway Club Member?**
You automatically become a Castaway Club Member at the conclusion of your first Disney Cruise Line sailing and will be assigned a personal Member ID.

**Where can I find my Castaway Club Member ID?**
Your Member ID can be found on your pre-arrival email confirmation and your Key to the World card.

**Can I use my reservation number instead of my Castaway Club Member ID?**
Yes, if you don’t have your Member ID available or if it’s your first sailing, you can use your reservation number (confirmation number) from a previous booking.

**Where is my reservation number located?**
Your reservation number can be found in the email confirmation for your reservation and on all pre-arrival documents.

**Do I need to have sailed before to link my account?**
If it’s your first time sailing with Disney Cruise Line, you can use your reservation number from your booking to connect your account.

**What happens after I log in to the Castaway Club page?**
Your Castaway Club account connects to your MyDisney account, allowing you to access your membership information and benefits.

**Is enrollment in Castaway Club automatic?**
Yes, Guests who complete at least one sailing with Disney Cruise Line automatically become Castaway Club Members after their first cruise.

**Frequently Asked Questions**

**What is the Castaway Club?**
The Castaway Club is Disney Cruise Line’s loyalty program for guests who have sailed with Disney Cruise Line, offering exclusive benefits and rewards to members.

**How do I join the Castaway Club?**
You automatically become a Castaway Club Member at the conclusion of your first Disney cruise and will be assigned a personal Castaway Club Member ID.

**How can I connect my Castaway Club account to my MyDisney account?**
Visit the Castaway Club page on the Disney Cruise Line website and select “Log In” to connect your accounts.

**Where can I find my Castaway Club Member ID?**
Your Castaway Club Member ID can be found on your pre-arrival email confirmation and your Key to the World card.

**Can I use my reservation number if I don’t have my Castaway Club ID?**
Yes, you may use your reservation number (confirmation number) from a previous booking, which can be found in your email confirmation and pre-arrival documents.

**When do I receive my Castaway Club Member ID?**
Guests who have completed at least one sailing with Disney Cruise Line are assigned a Castaway Club Member ID at the conclusion of their first cruise.

**What if I’m sailing for the first time with Disney Cruise Line?**
If it is your first time sailing, you can use your reservation number from your current booking instead of a Castaway Club Member ID.

**What is my reservation number and where can I find it?**
Your reservation number, also called your confirmation number, can be found in the email confirmation for your reservation and on all pre-arrival documents.

KORD ,
KSMF ,
KBUF ,
KDFW ,
KATL ,
KPHX ,
MROC ,
KJAC ,
RJCC ,
EGKK ,
OMAA ,
SBGR ,
CYUL ,
LFPG ,
EDDF ,
ZBAA ,
KSEA ,
KORD ,
RJTT ,
CYYZ ,
KDEN ,
KLAX ,
KATL ,
PHNL ,
OMDB ,
EGLL ,
CYVR ,
KJFK ,