**Frequently Asked Questions**
**How do I stop my Dominion Energy service in North Carolina?**
Residential customers can sign in to their online account or stop service as a guest, while small commercial businesses should sign in or register, and large commercial businesses should call 866-366-4357.
**How much advance notice should I give to stop service?**
Provide as much notice as possible so Dominion Energy can schedule your request for your desired date, as orders are worked Monday through Friday only (excluding holidays) from 8:00 a.m. to 5:00 p.m.
**Do I need to be home when my service is disconnected?**
You don’t need to be home if the meter is accessible and isn’t blocked by fences, trees, shrubs, buildings, or animals; otherwise, an adult must be available for meter access.
**When will I receive my final bill?**
Your final bill will be issued the business day after Dominion Energy takes the final meter reading.
**What if I have a disconnection notice before my requested stop date?**
If you have a disconnection notice that expires before the requested disconnection date, you’ll need to pay the amount due; otherwise, you can pay your current bill and final bill together.
**What is a temporary service disconnection?**
A temporary disconnection is a safety measure required for maintenance or repairs on your property, such as painting, replacing siding, trimming near overhead lines, or working on the panel or fuse box.
**Is there a fee for temporary disconnections?**
There is no fee for temporary disconnections.
**How do I reconnect service after a temporary disconnection?**
Call 866-366-4357 when your work is done to reconnect your service.
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